{"product_id":"9781466684966","title":"Maximizing Management Performance And Quality With Service Analytics","description":"This book offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management--\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e• \u003cb\u003eAuthor: \u003c\/b\u003eYixin Diao, Daniela Rosu\u003c\/li\u003e\n\u003cli\u003e• \u003cb\u003ePublisher: \u003c\/b\u003eBusiness Science Reference\u003c\/li\u003e\n\u003cli\u003e• \u003cb\u003ePublication Date: \u003c\/b\u003eAug 12, 2015\u003c\/li\u003e\n\u003cli\u003e• \u003cb\u003eNumber of Pages: \u003c\/b\u003e492 pages\u003c\/li\u003e\n\u003cli\u003e• \u003cb\u003eLanguage: \u003c\/b\u003eEnglish\u003c\/li\u003e\n\u003cli\u003e• \u003cb\u003eBinding: \u003c\/b\u003eHardcover\u003c\/li\u003e\n\u003cli\u003e• \u003cb\u003eISBN-10: \u003c\/b\u003e1466684968\u003c\/li\u003e\n\u003cli\u003e• \u003cb\u003eISBN-13: \u003c\/b\u003e9781466684966\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Business Science Reference","offers":[{"title":"Default Title","offer_id":50122751181105,"sku":"9781466684966","price":314.48,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0798\/8215\/8385\/files\/9781466684966.jpg?v=1728409240","url":"https:\/\/www.recomparo.com\/es\/products\/9781466684966","provider":"ReComparo.com","version":"1.0","type":"link"}