{"product_id":"9781790351602","title":"Start Saying Yes : Improving Customer Experience And Sales Through Positive Messaging","description":"A short read with massive impact.From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone \"is here to help you\" is met with eye-rolling yawns.When you start saying \"YES!\" it will change your business and your life.This is not a mushy new age revelation of optimism, but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner, trying to navigate a world of terrible customer service, confusing sales person commentary, and the word \"NO\" posted on every available open space.Positive Messaging and saying \"YES\" is how you pre-suade customers that they should buy from you. It's how you create trust and a friendly atmosphere. And saying \"YES\" for yourself and your business can open doors you didn't even know existed.For the busy freelancer or retailer, or the C-Level Management Professional, this book is short enough to read on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e| \u003cb\u003eAuthor: \u003c\/b\u003eMatthew Rouse, Kari Rouse\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003ePublisher: \u003c\/b\u003eIndependently Published\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003ePublication Date: \u003c\/b\u003eDec 07, 2018\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eNumber of Pages: \u003c\/b\u003e109 pages\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eLanguage: \u003c\/b\u003eEnglish\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eBinding: \u003c\/b\u003ePaperback\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eISBN-10: \u003c\/b\u003e179035160X\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eISBN-13: \u003c\/b\u003e9781790351602\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Independently published","offers":[{"title":"Default Title","offer_id":49212352594225,"sku":"9781790351602","price":13.26,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0798\/8215\/8385\/files\/9781790351602__30541_685cc91a-5925-47fb-acfd-5f16d4f1245c.jpg?v=1716965599","url":"https:\/\/www.recomparo.com\/es\/products\/9781790351602","provider":"ReComparo.com","version":"1.0","type":"link"}