{"product_id":"9781944659271","title":"Balancing Capacity And Demand In Service Operations (Winning in Service Markets)","description":"Preface -- Introduction -- Fluctuations in demand threaten profitability -- Defining productive service capacity -- Understand patterns of demand -- Inventory demand through waiting lines and queuing systems -- Customer perceptions of waiting time -- Inventory demand through reservation systems -- Create alternative use for otherwise wasted capacity -- Conclusion -- Summary -- Endnotes\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e| \u003cb\u003eAuthor: \u003c\/b\u003eJochen Wirtz\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003ePublisher: \u003c\/b\u003eWS PROFESSIONAL\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003ePublication Date: \u003c\/b\u003eOct 31, 2017\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eNumber of Pages: \u003c\/b\u003e54 pages\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eLanguage: \u003c\/b\u003eEnglish\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eBinding: \u003c\/b\u003ePaperback\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eISBN-10: \u003c\/b\u003e1944659277\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eISBN-13: \u003c\/b\u003e9781944659271\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"WS PROFESSIONAL","offers":[{"title":"Default Title","offer_id":46701980582193,"sku":"9781944659271","price":16.26,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0798\/8215\/8385\/files\/9781944659271.jpg?v=1690617825","url":"https:\/\/www.recomparo.com\/es\/products\/9781944659271","provider":"ReComparo.com","version":"1.0","type":"link"}