{"product_id":"9780990466703","title":"Customer Impact Agenda: Doing Business From The Customer'S Perspective","description":"For a customer strategy to be effective in the acquisition of new customers and the strengthening of existing relationships, it needs to reach them throughout their entire purchase decision cycle. To achieve this, it's importantto have a real picture of the entire customer experience, which usually starts long before there's ever been any contact with your organization. Once you've taken your customers' perspective and considered their preferred touchpoints, you'll discover surprising new opportunities for customer interaction, recognize new business approaches, prioritize existing initiatives and gain more value from your efforts.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e| \u003cb\u003eAuthor: \u003c\/b\u003ePhil Winters\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003ePublisher: \u003c\/b\u003ePhilip Winters\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003ePublication Date: \u003c\/b\u003eAug 15, 2014\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eNumber of Pages: \u003c\/b\u003e250 pages\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eLanguage: \u003c\/b\u003eEnglish\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eBinding: \u003c\/b\u003eHardcover\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eISBN-10: \u003c\/b\u003e0990466701\u003c\/li\u003e\n\u003cli\u003e| \u003cb\u003eISBN-13: \u003c\/b\u003e9780990466703\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Philip Winters","offers":[{"title":"Default Title","offer_id":48878610415921,"sku":"9780990466703","price":35.7,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0798\/8215\/8385\/files\/9780990466703.jpg?v=1713318745","url":"https:\/\/www.recomparo.com\/products\/9780990466703","provider":"ReComparo.com","version":"1.0","type":"link"}