Contact Center : Standard Requirements

Can we do Contact Center without complex (expensive) analysis? Who is the Contact Center process owner? Are improvement team members fully trained on Contact Center? What are the business goals Contact Center is aiming to achieve? What are your key Contact Center organizational performance measures, including key short and longer-term financial measures? This instant Contact Center self-assessment will make you the entrusted Contact Center domain auditor by revealing just what you need to know to be fluent and ready for any Contact Center challenge. How do I reduce the effort in the Contact Center work to be done to get problems solved? How can I ensure that plans of action include every Contact Center task and that every Contact Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Contact Center costs are low? How can I deliver tailored Contact Center advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Contact Center essentials are covered, from every angle: the Contact Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Contact Center outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Contact Center practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Contact Center are maximized with professional results. Your purchase includes access details to the Contact Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

• | Author: Gerardus Blokdyk
• | Publisher: Createspace Independent Publishing Platform
• | Publication Date: Apr 01, 2018
• | Number of Pages: 134 pages
• | Language: Altaic_Languages
• | Binding: Misc. Supplies
• | ISBN-10: 1986967271
• | ISBN-13: 9781986967273