Citizen Satisfaction: Improving Government Performance, Efficiency, And Citizen Trust

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

• | Author: F. Morgeson
• | Publisher: Palgrave Macmillan
• | Publication Date: May 21, 2014
• | Number of Pages: 231 pages
• | Language: English
• | Binding: Hardcover
• | ISBN-10: 0230341349
• | ISBN-13: 9780230341340