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Palgrave Macmillan

Crm Systems In Industrial Companies: Intra- And Inter-Organizational Effects

Crm Systems In Industrial Companies: Intra- And Inter-Organizational Effects

ISBN-13: 9781349463176
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CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field of industrial marketing. Based on an in-depth case study, this book highlights the complexity and challenges in the development, implementation and use of CRM, revealing how truly challenging it is to extract value from CRM systems.


  • Author: A. Perna, E. Baraldi
  • Publisher: Palgrave Macmillan
  • Publication Date: Mar 28, 2014
  • Number of Pages: 262 pages
  • Language: English
  • Binding: Paperback
  • ISBN-10: 1349463175
  • ISBN-13: 9781349463176
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