Innovative Priority Mechanisms In Service Operations: Theory And Applications (Springerbriefs In Service Science)

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.

• | Author: Shiliang Cui, Zhongbin Wang, Luyi Yang
• | Publisher: Springer
• | Publication Date: Jun 24, 2023
• | Number of Pages: 148 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 3031308409
• | ISBN-13: 9783031308406