Serving Online Customers: Lessons For Libraries From The Business World

To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

• | Author: Donald A. Barclay
• | Publisher: Rowman & Littlefield Publishers
• | Publication Date: Jul 23, 2014
• | Number of Pages: 232 pages
• | Language: English
• | Binding: Hardcover
• | ISBN-10: 0810893177
• | ISBN-13: 9780810893177