Mastering Contact Center Performance: A Comprehensive Guide To Effective Measurement

This comprehensive guide will help you effectively measure contact center performance. By measuring, reporting, and rewarding the right behaviors and activities, you can lead your contact center to a level of mastery that keeps customers and stakeholders happy and profitable. This guide also helps to improve benchmarking by comparing your performance with similar industries, giving valid and more accurate comparisons.

• | Author: Terrel Transtrum
• | Publisher: Servicequest
• | Publication Date: Oct 12, 2023
• | Number of Pages: 190 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 0990626032
• | ISBN-13: 9780990626039