Operation Five-Star: Service Excellence In The Medical Practice - Cultural Competency, Post-Adverse Events, And Patient Engagement

The healthcare environment focus on quality of care and efficiencies, tied to reimbursement, means the Five-Star service concept for physicians and other providers now takes on great significance. With this book, James Saxton describes proven techniques to seize control in the practice and create the best possible experience for patients.

• | Author: James W. Saxton, Maggie M. Finkelstein
• | Publisher: Greenbranch Publishing
• | Publication Date: Jul 01, 2015
• | Number of Pages: 114 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 0990724115
• | ISBN-13: 9780990724117