The Rep - 9780998145648

We have all felt it at one time or another, the anger towards a rude customer who aggressively demands the attention of a customer service representative, using foul language, name calling and threats to get what they want. Our understanding, compassion or fear of the consequences keeps us from pursuing a more aggressive method of satisfying the situation, while maintaining a false concern for their needs, despite their verbal assault. Tommy Thorpe, a collections agent in a Milwaukee, Wisconsin call center, finds his sanity slipping quickly with every abusive call. Combined with the pressures from his supervisor, and abrupt change in his financial status, he allows a darker side of himself to surface, committing the ultimate crime to release his stress and problems. Soon, any information obtained from a customer, will be used for an entirely different purpose.

• | Author: Terrence Damon Spencer
• | Publisher: Dreams To Paper Publishing
• | Publication Date: Mar 05, 2017
• | Number of Pages: 335 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 0998145645
• | ISBN-13: 9780998145648