The Abusive Customer

This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.

• | Author: Ivaylo Yorgov
• | Publisher: Routledge
• | Publication Date: Aug 18, 2023
• | Number of Pages: 234 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1032515007
• | ISBN-13: 9781032515007