Organizational Listening: The Missing Essential In Public Communication

This landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity.

• • Author: Jim Macnamara
• • Publisher: Peter Lang Inc., International Academic Publishers
• • Publication Date: Nov 29, 2015
• • Number of Pages: 386 pages
• • Language: English
• • Binding: Paperback
• • ISBN-10: 1433130521
• • ISBN-13: 9781433130526