Customer Experience Management: Enhancing Experience And Value Through Service Management

Although a nascent field of research, customer experience management has become an important research and management topic in today s interconnected world

• • Author: Jay Kandampully
• • Publisher: Kendall Hunt Publishing
• • Publication Date: Feb 18, 2015
• • Number of Pages: 420 pages
• • Language: English
• • Binding: Paperback
• • ISBN-10: 1465241078
• • ISBN-13: 9781465241078