Service Management Principles For Hospitality And Tourism

This book investigates the underlying principles of service management and examines strategies, systems, processes and design aspects of creating and evaluating service delivery, service excellence and service orientation. This requires adopting a holistic approach that allows companies to integrate and practice these fundamentals across a ranage of management areas, essential to effective leadership including marketing, operations and human resources.--Cover.

• • Author: Jay Kandampully, Kandampully-Solnet, David Solnet
• • Publisher: Kendall Hunt Publishing
• • Publication Date: May 20, 2015
• • Number of Pages: 372 pages
• • Language: English
• • Binding: Paperback
• • ISBN-10: 1465269606
• • ISBN-13: 9781465269607