Winning At Social Customer Care: How Top Brands Create Engaging Experiences On Social Media

Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experience. This book teaches you how top brands are winning" at customer service in social media, and provides the tools to do the same at your company."--

• • Author: Dan Gingiss, Jay Baer
• • Publisher: CreateSpace Independent Publishing Platform
• • Publication Date: Mar 08, 2017
• • Number of Pages: 183 pages
• • Language: English
• • Binding: Paperback
• • ISBN-10: 1542732387
• • ISBN-13: 9781542732383