Balancing Capacity And Demand In Service Operations (Winning in Service Markets)

Preface -- Introduction -- Fluctuations in demand threaten profitability -- Defining productive service capacity -- Understand patterns of demand -- Inventory demand through waiting lines and queuing systems -- Customer perceptions of waiting time -- Inventory demand through reservation systems -- Create alternative use for otherwise wasted capacity -- Conclusion -- Summary -- Endnotes

• | Author: Jochen Wirtz
• | Publisher: WS PROFESSIONAL
• | Publication Date: Oct 31, 2017
• | Number of Pages: 54 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1944659277
• | ISBN-13: 9781944659271