Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets)

Preface -- Introduction -- Creating a world-class service organization -- From losers to leaders: four levels of service performance -- Moving to a higher level of performance -- Customer satisfaction and corporate performance -- Conclusion -- Summary -- Endnotes

• | Author: Jochen Wirtz
• | Publisher: WS PROFESSIONAL
• | Publication Date: Dec 31, 2017
• | Number of Pages: 32 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1944659455
• | ISBN-13: 9781944659455