Communication and Conflict Management: A Handbook for the New Department Chair

Effective communication will make or break a department chair. Get a primer on the essential communication and conflict management skills that every department chair needs. With illustrative scenarios and a toolbox of practical strategies, this book will help department chairs build seven essential skills: - Active listening- Supportive communication- Receiving, evaluating, and acting on complaints- Building rapport- Improving problem solving- Improving meetings- Building buy-inDepartment chairs can use this book as a guide to improve the effectiveness of your communication in your role as a departmental leader, a manager, a coach, and a mentor. Academic deans will find this book to be a useful training guide for all new department chairs

• | Author: John Emmett Winn
• | Publisher: Academic Impressions
• | Publication Date: May 01, 2016
• | Number of Pages: 89 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1948658070
• | ISBN-13: 9781948658072